[Shimmer-users] Help SHIMMER

[simona catalano]

Hello,
I have a problem with my shimmer:
I can't connect shimmer with Pc, the COM-PORT is enabled, Bluetooth connector is enabled,
but when I make this path
devices and printers --> SHIMMER -->(right-click) Properties --> Services
here this window should show the COM-PORT number, but this window, instead, is empty.

Then, I have tried to reinstall all firmware showed in Shimmer User Manual etc.,
but I don't have solved my problem.

Moreover, now, when I put the device on Shimmer Dock, in MODE ON, LED B is BLUE, LED A is OFF, and when I disconnect it from the Dock, all LED is OFF...

I don't know why... please help me!!

Is ther someway to format or restart my Shimmer?

Thank you,
bye.

Simona C.

[Jong Chern Lim]

Hi Simona,



For technical support I would recommend contacting Shimmer support directly
via http://www.shimmersensing.com/support/wearable-sensing-support/.



Best regards,

Jong Chern



From: shimmer-users-***@eecs.harvard.edu
[mailto:shimmer-users-***@eecs.harvard.edu] On Behalf Of simona catalano
Sent: 08 September 2015 11:32
To: shimmer-***@eecs.harvard.edu
Subject: [Shimmer-users] Help SHIMMER



Hello,
I have a problem with my shimmer:
I can't connect shimmer with Pc, the COM-PORT is enabled, Bluetooth
connector is enabled,
but when I make this path
devices and printers --> SHIMMER -->(right-click) Properties --> Services
here this window should show the COM-PORT number, but this window, instead,
is empty.

Then, I have tried to reinstall all firmware showed in Shimmer User Manual
etc.,
but I don't have solved my problem.

Moreover, now, when I put the device on Shimmer Dock, in MODE ON, LED B is
BLUE, LED A is OFF, and when I disconnect it from the Dock, all LED is
OFF...

I don't know why... please help me!!

Is ther someway to format or restart my Shimmer?

Thank you,
bye.

Simona C.