[Shimmer-users] Consensys: "No Hardware Found"

[Gareth Bailey]

Hello,

I was wondering if someone could provide some advice. I've just setup a
fresh windows 10, installed the FTDI drivers from the website [1] and
run through section 3.2.1 of the user guide [2]. After installing
consensys and starting it "No Hardware Found!" is reported in the
"Manage Devices" section.

I have "USB Serial Converter A" and "USB Serial Converter B" listed in
device manager under USB Controllers and I have a "USB Serial Port
(COM3)" and "USB Serial Port (COM4)" listed under "Ports (COM & LTP)".
The setting of these seem to match those in section 3.2.1 [2].

I took a look in the "App Logs" directory and a clean run of consensys
contained a number of statements such as:

"Number of possible Shimmer BasicDockSerialPorts found: 2"

I've attached the log to this email.

Any help greatly appreciated,

Gareth

[1] http://www.ftdichip.com/Drivers/VCP.htm
[2]
http://www.shimmersensing.com/images/uploads/docs/Shimmer_User_Manual_rev3l.pdf